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PLACING YOUR ORDER WITH LAVENDER VALLEY

WEBSITE
You can shop 24 hours a day on our online system! For web orders we accept: Visa, MasterCard, Discover, American Express cards registered within the U.S, Pay Pal, and money orders drawn on a certified and insured U.S. bank. Sorry, but we are unable to accept personal checks at this time.

PHONE
For phone orders, please have your complete order ready along with your credit card information.  Our sales associates are available to take phone-in orders during store hours (from May 22-Sept. 7, 2015 on Wednesdays through Sundays, 10am to 5pm Pacific Standard Time. Please call 541-716-4211 to speak with one of our sales associates. A $1.00 surcharge is added to phone-in orders. Unfortunately, we are unable to accept orders left on our voicemail system. If you are unable to reach us, please leave us your name and telephone number and we will call as soon as possible to assist you.

For phone orders, we accept Visa, MasterCard, Discover, and American Express cards registered within the U.S.

Wise Heart LLC (dba Lavender Valley) is a seasonal business with our farm store open each year from Memorial Day until Labor Day. During non-seasonal times, please leave a message on our voice mail with your request to place a phone-in order and a sales associate will call you to place the order. Please keep in mind, however, that a $1.00 surcharge is placed on phone-in orders and that our website operates 24/7 to take your orders.

FAX
We are unable to accept orders via fax.

LOCAL PICK UP
If you wish to pick your order up directly at our Mount Hood location, simply select this as an option in your shopping cart during checkout, or mention this to the customer service representative taking your phone-in order.

Please note that all pick-up orders must be arranged in advance. Our pick-up location is our retail store. Local pick-up orders do not incur shipping charges.

Our address is:
Wise Heart LLC (dba Lavender Valley)
5965 Boneboro Road
Mt. Hood Parkdale, OR  97041

ADJUSTMENTS TO YOUR ORDER
Please review your cart carefully for order accuracy prior to submitting your order. If you do happen to notice an error in your order, such as an incorrect address, please call us immediately and we will attempt to correct the order. Once an order ships, however, we are unable to change either the order or the shipping destination.

CANCELLING ORDERS
You may request a cancellation of your order, provided that your order has not already been processed and shipped. Requests for cancellations must be submitted by 3pm Pacific Standard Time on the day you submit your order. Please call 541-386-1906 to request a cancellation with one of our sales associates.

Requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 4pm Pacific Standard Time deadline, you may return the parcel. When we receive it in appropriate condition, we will process an immediate product refund.

Please do not request an order cancellation via Email as we may not receive it in time.